Debit Recovery Agent

About the Role

Manage delinquent accounts and negotiate payment solutions with customers. Work with major banking clients. We are looking for a talented professional to join our Banking & Finance team in Mumbai, MH. This is an exciting opportunity to work with industry leaders and make a significant impact in the banking & finance space. The ideal candidate will bring expertise, enthusiasm, and a commitment to delivering excellence.

Key Responsibilities

• Lead and manage debit recovery agent activities within the Banking & Finance division
• Collaborate with cross-functional teams to drive operational excellence and achieve business targets
• Develop and implement strategies to improve process efficiency and team performance
• Monitor KPIs and prepare regular reports for senior management review
• Ensure compliance with company policies, industry regulations, and quality standards
• Mentor junior team members and contribute to building a high-performance culture

Qualifications & Requirements

• Bachelor's degree in a relevant field (Master's preferred)
• 1-3 years of experience in banking & finance
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in relevant tools and software applications
• Ability to work in a fast-paced, target-driven environment

Benefits & Perks

• Competitive salary with performance-based incentives
• Health insurance coverage for self and dependents
• Provident fund and gratuity as per statutory norms
• Paid time off — 24 days annually plus public holidays
• Learning & development programs and certification support
• Flexible work arrangements and employee wellness programs